Ms ROWLAND (Greenway) (15:01): My question is to the Prime Minister. Yesterday, when speaking about the chaotic HFC rollout of his second-rate NBN, the Prime Minister said some customers were getting a poor experience. With internet problems now the largest source of new complaints to the Telecommunications Industry Ombudsman, does the Prime Minister know how many customers on his second-rate NBN are having a poor experience, or is he so out of touch that he doesn't care?