Senator COLBECK (Tasmania—Minister for Aged Care and Senior Australians and Minister for Youth and Sport) (14:08): The opposition might like to jeer a little bit, but they could have asked the question about Australia Post to the minister representing the minister for communications. It might have been a good idea. But I am happy to provide— The PRESIDENT: Order! Senator Wong, on a point of order? Senator Wong: A point of order: we did think that perhaps the minister for seniors might actually be interested in the experience of older Australians. The PRESIDENT: Senator Wong, with respect, that's not a point of order; that's a point of debate. Senator COLBECK: The Morrison government is helping Australia Post provide Australians with important services during— An opposition senator interjecting— Senator COLBECK: To one of the consistent interjectors in the place: older Australians are Australians last time I looked. When we're assisting Australians, we're also assisting senior Australians by helping Australia Post to provide Australians with the important services they need during COVID-19. The COVID-19 pandemic has intensified a number of existing trends, with letter volumes declining and parcel volumes jumping. Parcel volumes were up by 64 per cent in April year on year, and letter volumes were down by 36 per cent year on year; 200,000 new households are shopping online. In response to Australia Post's request, the government has temporarily adjusted the elements of the Australian Postal Corporation (Performance Standards) Regulations 2019— The PRESIDENT: Senator Kitching on a point of order? Senator Kitching: My point of order is relevance. There was not a preamble. The question was: why is the government making older Australians wait twice as long when, during a pandemic, the post becomes a more essential service? The PRESIDENT: I was hearing Senator Colbeck address Australia Post directly in that part of the answer. I will listen carefully, but I believe that's relevant to the question, if he was addressing the matter of Australia Post. But I'll listen exceptionally carefully. Senator COLBECK: These changes are temporary and are effective until 30 June 2021 and will be reviewed before the end of the year. This flexibility to retrain and deploy its workforce to support parcel delivery means that around 600 new roles have been created to assist Australia Post to meet the increased demand for parcel delivery. (Time expired) The PRESIDENT: Senator Kitching, a supplementary question?