Mr ROBB (Goldstein) (15:05): My question is to the Treasurer. I refer to the plight of Jeff Gilbert, who yesterday was charged an extra eight per cent to post an item from the Alexandra post office in Victoria and was told, 'because of the carbon tax'. Government members interjecting— The SPEAKER: Order! The House will come to order. Mr ROBB: No more feigned laughter there. Against that background, I ask: with people already being ripped off before your carbon tax has even been introduced, how will you protect consumers if it does become law? Mr Albanese: Mr Speaker, I raise a point of order. Under standing order 100(d)(vi) and (vii), that question is out of order. The SPEAKER: Going to the point of order on the whole, the member has mentioned a person's name. It is usual that one would take on face value that the member is quoting what he has been informed by the person he has named. This is a question that I have heard in its manifestation over a number of proposals put before this parliament by both sides and I indicate that I will allow the question. I am sure the Treasurer will now respond in a directly relevant manner.