Senator COLBECK (Tasmania—Minister for Aged Care and Senior Australians and Minister for Youth and Sport) (14:53): I thank the senator for the question. As I've said a number of times in the chamber, the reason that we've invested $2.2 billion into home care packages since last year's budget is that we had to continue to grow the capacity of the system. That's why we grew the number of aged-care packages by 25,000—25 per cent in the last financial year. We saw, for the first time, a fall in the waiting lists, which is what Australians were looking to see. That's why we called the royal commission—so that a forensic review of this industry would be undertaken and so that, when we designed policy going forward, it would be fit for purpose and not, as the aged-care royal commission has described, a series of add-ons over a period of time. We take this extremely seriously. We want older Australians to be able to get the care that they need when they need it. We understand that there's further investment required coming off the back of the royal commission, which is why the government has announced that it will make additional investment in the system. But what we will also do is make sure the system works properly. We're not going to create another VET FEE-HELP. We're not going to create another pink batts exercise where the market grows so rapidly that we get shonky operators in there, and the royal commission report actually warned us against doing that. So what we will do is: we will take the appropriate policy development process, we will consider this matter carefully and we will inject— The PRESIDENT: Senator Colbeck, I have Senator O'Neill on a point of order. Senator O'Neill: The minister continues to talk about this issue in the abstract. I asked a particular question about a particular Australian who I believe deserves a response, and Minister Colbeck hasn't even mentioned her name, let alone given her an answer to her question: why could she not get an aged-care package for her husband in Dubbo? The PRESIDENT: The question was quite specific. I think context is legitimate in answering this. You've reminded the minister of the specific nature and point of your question. He has 22 seconds remaining to answer. Senator COLBECK: Clearly there are capacity issues with the availability of home care packages in the system. When the Prime Minister called the royal commission, he said that we needed to be prepared for some very, very sad stories. Your constituent Ms Hood has told one of those stories to the royal commission. (Time expired) The PRESIDENT: Senator O'Neill, a supplementary question?