Senator KIM CARR (Victoria—Minister for Human Services) (14:38): We need, of course, to ensure that new technologies provide an important part of the new service delivery models. We are providing options in terms of call-back. We are providing new apps to provide direct access for students to ensure that we can provide a better home delivery service online as well as freeing up resources to deal with more complex problems. Honourable senators interjecting— Senator KIM CARR: I am asked, 'What about the knuckle draggers?' Of course, the real problem here is that the knuckles are now being taken off the ground—and in science we can expect some evolution!—to an attack directly into the heads of public servants: 12,000 public servants. How will that help? How will that help to assist in ensuring that people can get the responses they need from the Commonwealth? A 12,000 cut to the Public Service will undermine the capacity of this or any part of this government to ensure that services are delivered to the Australian people. (Time expired)