QUESTIONS ON NOTICE › Tertiary Education, Skills, Jobs and Workplace Relations (Question No. 1031)
Senator Abetz asked the Minister forTertiary Education, Skills, Jobs and Workplace Relations, upon notice, on 29 August 2011: Has the department engaged the services of a call centre from Excelion P/L; if so: (a) for what reason was it deemed that the department required a call centre; (b) where are the centre operators based; (c) what services does the centre provide to the department and were these services previously performed 'in-house' by the department; and (d) what is the cost and length of the contract.