Mr SHORTEN (Maribyrnong—Leader of the Opposition) (14:45): My question is to the Treasurer. Yesterday I met Jacob Floyd. He is a marvellous nine-year-old boy, from Bendigo, with profound hearing loss. Jacob's parents have done a wonderful job raising him and their other children. Jacob's parents are worried what the government's privatisation of Australian Hearing services means for families in the regions of Australia. Why is the Treasurer asking children like Jacob to get by with less support once they sell and privatise Australian Hearing?