Senator FIFIELD (Victoria—Minister for Communications, Minister for the Arts and Deputy Leader of the Government in the Senate) (14:57): Thank you, Senator Smith. Why, yes I can! Over the past year the government and regulators have put a comprehensive set of measures in place to support the customer experience on the NBN. Under the direction of the government, the Australian Communications and Media Authority is introducing enforceable standards, backed by penalties, to address hurdles experienced by some consumers and business when migrating to the NBN. In April this year the government released the terms of reference for a far-reaching telecommunications safeguards review. Mr President, you may be aware that the Labor Party announced last Sunday what they put forward as measures, and it would be fair to describe the announcement of those opposite as playing catch-up. It approximated a thought bubble on behalf of Ms Rowland. It did not constitute a developed policy. Senator O'Neill interjecting— The PRESIDENT: Senator O'Neill. Senator FIFIELD: And there's just one little point that those opposite failed to appreciate. Senator O'Neill interjecting— The PRESIDENT: Senator O'Neill! Senator FIFIELD: When those opposite said the ACCC should have a look at wholesale service standards, there's just one little point those opposite failed to appreciate, and that is that the ACCC is already undertaking an inquiry into wholesale service standards. This work is on top of those existing penalties and rebates that exist between the NBN and retailers. When you couple these with the measures that the ACCC have already put in place, it really does put paid to the persistent refrain from those opposite that NBN speeds are not what they should be. Senator O'Neill interjecting— The PRESIDENT: Senator O'Neill, I've called you to order numerous times during one answer. Senator Smith.