Ms LEY (Farrer—Leader of the Opposition) (15:15): My question is to the Minister for Communications. As a self-described new minister, over the last two days the minister has informed this House that it is not appropriate for the minister to express empathy, that the email that alerted the minister's office to the escalating crisis needed no response from the minister or her office, and that the coalition's request to double the penalty for telcos who let Australians down is 'confusing'. When will the minister step up, take responsibility and restore trust in the triple 0 network for Australians? The SPEAKER: Order. Before I call the minister, I want to make all questions relevant, but to simply give opinions—you know, it would help the House if any member, including the Leader of the Opposition, could perhaps give a quote or read something from Hansard or a newspaper article rather than just giving an opinion about what you think someone has said or hasn't said, because— Honourable members interjecting— The SPEAKER: Order! I don't have every single word that anyone has said in the whole House, so it's very hard for me to know exactly what is accurate or not. I'm trying to work with everyone here. Perhaps, moving forward for the rest of the week, if people could just be a little bit more accurate with their questions in terms of what has been said, that would be great, I think, for all members—and also for ministers to be accurate with their responses as well. I hope everyone gets the point.