Senator McALLISTER (New South Wales—Minister for the National Disability Insurance Scheme) (14:20): I thank the senator for raising this important case. Stories like this remind us of exactly why reform is so critical. The reforms we are putting in place are designed to put people at the centre of the aged-care system. They were passed, we acknowledge, with support from those opposite— Senator Ruston interjecting— The PRESIDENT: Order! Senator McALLISTER: and they reflect the significance of quality aged care for older people in their homes. They follow a period which, as everyone understands, was described as 'neglect'. Senator Ruston interjecting— The PRESIDENT: Minister, please resume your seat. Senator Ruston, when I call 'order', I shouldn't have to specifically name you. I've called 'order', and now I'm going to name you. Please come to order, Senator Ruston, or leave the chamber. Minister McAllister, please continue. Senator McALLISTER: I have listened to the interjections from Senator Ruston, and I note her use of the term 'national disgrace'. It's an interesting choice of term because that is what a commissioner on the Royal Commission into Aged Care Quality and Safety, Ms Briggs, called it. She called the performance of the aged-care system under you 'a national disgrace'. It was neglectful, and there is a lot of work to do to resolve it, and the government has been pleased to work with senators across the chamber to put these important reforms in place. We know that it is important to make sure people get the care that they require. Older Australians who are currently assessed as high priority continue to receive their package within a month. Just in the last five years we have gone from 155,000 people accessing in-home care to over 300,000 people. There is more to do, and we intend to do it. (Time expired) The PRESIDENT: Senator Askew, first supplementary?