Senator KITCHING (Victoria) (14:17): As you say, Minister, the death of any child is tragic. This was an avoidable death if he had received the support. Why did the National Disability Insurance Agency contact the grieving Danher family requesting urgent quotes for the very seizure mat that would have saved their son Liam's life a week after his death? You've contacted the father, Mr Danher. Did you apologise when you contacted him? If yes, when did you do that—in that phone call? If not, why haven't you apologised?