Senator CASH (Western Australia—Minister for Employment, Skills, Small and Family Business) (14:40): Senator Keneally, as I said in my answer to your previous question the department operates a rigorous performance management framework to ensure delivery of services on behalf of the PNG ICA. The active management of the performance management framework and the identification and rectification— The PRESIDENT: Order! Senator Keneally, on a point of order? Senator Keneally: On direct relevance. Twice now I have asked the minister specifically if the minister agrees that the government is quite happy with the services. She has repeated the answer she gave to the first question. I ask you to direct her to the question. The PRESIDENT: Senator Keneally, I was listening to the minister. That was the conclusion of your question. I think the minister was being directly relevant to the earlier part of your question, about the performance of the contract you were quoting, but I will continue to listen very carefully. Senator CASH: As I was saying, the performance management framework and the identification and rectification of service failures demonstrate sound contract and fiscal management and ensure services are maintained at required levels. Higher levels of abatements during the initial period of contracts are not unexpected, and Paladin demonstrated continuous improvement in meeting service standards during the course of the contract through transition and normal operations. The abatements, I'm instructed, often related to relatively minor administrative failures. The PRESIDENT: Senator Keneally, a final supplementary question?