Senator Kim Carr: The answer to the honourable senator's question is as follows: (1) No. (2) During the negotiation phase of the tender process the Department of Human Services (the Department) explored opportunities for Telstra to provide additional benefits to support rural and remote and disadvantaged citizens. The final contract agreement reflected the outcomes of the negotiations that were agreed between the parties. The contract agreement provides for free mobile calls from Telstra mobile phones for five selected inbound numbers operated by the Department. (3) No. There is no additional cost to the Department as Telstra waives the per minute call charges for Telstra mobile phone customers. (4) No. During the negotiations with Telstra, Telstra advised they would provide free calls from Telstra mobile phones to the designated 1-800 numbers as part of their offer. (5) No. The Department does not have access to information relating to arrangements made between individuals and their telecommunication providers on their mobile call plans. These arrangements would vary depending on the individual's circumstances and requirements and would make any comparison difficult. (6) The Department believes that the individual is best placed to determine their own arrangements for mobile phone plans and their provider of choice. (7) No. (8) No. (9) Standard cost benefits analysis was conducted in line with Commonwealth Procurement practices to determine value for money. The outcome of the cost benefit analysis conducted as part of the procurement exercise is reflected in Telstra being selected as the successful tenderer. (10) No. This service is not operated by the Department. The Department is unable to comment. (11) No. Refer to the response to question ten above. (12) No. This service is not operated by the Department. The Department is unable to comment. (13) Neither the Minister for Human Services nor the Department has received any correspondence from any Commissioner for Children.