Ms CHESTERS (Bendigo) (13:54): Many of us were not shocked when we learned of the scale of the problem within Bupa Aged Care last week when it was announced. Many who have Bupa Aged Care facilities in their electorates would not find the recommendations by the department anything new. Forty-five of the 72 Bupa facilities inspected failed to meet standards, 22 were deemed to place residents at serious risk and 13 were sanctioned. I have one facility in my own electorate, Bendigo, that was issued with a 'serious risk' declaration. I will just read to the House what the Aged Care Quality and Safety Commission are saying: Serious risk decision Following an assessment contact conducted on 6-7 March 2019, a delegate of the Aged Care Quality and Safety Commissioner made a decision that Bupa Aged Care Australia Pty Ltd failed to meet three expected outcomes … This is putting people at risk, seriously. This is a real problem that's going on in our community, and it's not new. Staff have spoken out about understaffing, the problem of having qualified, trained staff, and being pressured. Families have spoken out about the quality of care because staffing ratios and quotas are not being met, because of lack of training standards and because of the quality of food. Yet all we've had from this government in the last week, since the problem was announced, is not a commitment to restore the funding cut but basic words from the minister: 'We're closely monitoring the situation.' That's the best that they can do for so many people whose lives are at risk. It's unacceptable. (Time expired)