Senator GROGA N (South Australia) (15:00): My question is to the Minister for Senior Australians and Aged Care Services, Senator Colbeck. In an article entitled '"Yelling out for help": the atrocious conditions inside Australia's aged care homes', aged-care worker Jess said: One of the worst situations I saw was a lady with quite severe dementia, and she was sitting in her own poo and urine … which had also gone all over the floor. It was an infection risk and a slip risk and I was just thinking: this is a— expletive— nightmare. What does the minister have to say to Jess?