Senator COLBECK (Tasmania—Minister for Aged Care and Senior Australians and Minister for Youth and Sport) (14:45): Unfortunately, I am not able to guarantee that no further families will receive such a letter. I have been asked to do that on a number of occasions, but, unfortunately, the flow of data doesn't give me the capacity to do that. The PRESIDENT: Order! Senator Polley, on a point of order? Senator Polley: The question I asked initially was: how many letters have you sent out? You haven't even attempted to answer that! The PRESIDENT: Senator Polley, that, quite frankly, was an abuse of a point of order. There is no way the minister could have been more directly relevant to the question. If people don't make an attempt to make a point of order on direct relevance, I am going to clamp down on a simple restating of the question. The minister was being absolutely and utterly directly relevant to the question asked. Senator COLBECK: My condolences to any family member who has lost a loved one. I have to say, I am sorry that people get such letters after their family members have passed away. They have my sincere condolences and apologies. That is not the way we would like to run the system, but, unfortunately, sometimes notifications into My Aged Care take some time, and those letters are sent out. I am happy to come back to the chamber with the number Senator Polley has asked for with respect to those letters, but I can't guarantee that those letters won't go out in the future. (Time expired)