Senator RUSTON (South Australia—Minister for Families and Social Services and Manager of Government Business in the Senate) (14:54): I thank Senator Davey for her question. Quite clearly, the economic fallout from the coronavirus pandemic has led to an unprecedented demand for access to government services, particularly for Australians who are required to register for income support payments. The government has responded very quickly, and we have surged thousands of extra staff into Services Australia to make sure that they are able to handle the increased demand to assist people who find themselves in extremely changed circumstances. I'm pleased to advise the chamber that, since 24 August— Honourable senators interjecting— The PRESIDENT: Senator Cormann, on a point of order? Senator Cormann: Point of order. Interjections are always disorderly. The PRESIDENT: I would describe that more as cross-chamber chatter, but that is also disorderly to the extent that ministers can't hear— Senator Wong interjecting— The PRESIDENT: Senator Wong! Senator Cormann: Senator Wong is literally interjecting during your ruling. The PRESIDENT: Order! Senator Wong, on the point of order? Senator Wong: Mr President, I was responding to Senator McKenzie who was responding to me. And I was asking, 'Why is this bloke a protected species?' when she had to resign. The PRESIDENT: Order! Senator Wong, that was inappropriate. I grant leaders some latitude. I did not see Senator McKenzie, if that is the case—I may have had my line of sight blocked. Cross-chamber chatter is also disorderly to the extent that it can be heard by other senators and there are other places in this building to do that—well spaced apart, of course. I call Senator Ruston to continue. Senator RUSTON: Thank you very much, Mr President. I would like to reiterate what I— Senator Watt interjecting— The PRESIDENT: Order, Senator Watt! Count to 10! Senator RUSTON: It's important that the chamber hears that on 24 August, the government had paid out $8.8 billion in two $750 payments to eligible Australians as part of their economic support payments. In addition to that, a further $10.5 billion has been paid as part of the coronavirus supplement to Australians who find themselves unemployed, so it's really important that we put in place assistance to people so that they are able to easily access the financial support they need. Services Australia has made sure that we also are working in a COVID-safe environment. We've upgraded the capacity of myGov. Previously, 90,000 people could be on the system concurrently; since our upgrade, 300,000 Australians are able to use it at any one time. We're making sure that claim forms are much simpler so that people are able to get access really quickly and we've also made it available so that people can obtain a customer reference number and identify themselves online to save them having to attend a physical Services Australia site. At the height of the pandemic we also put in an attempt to claim— (Time expired) The PRESIDENT: Senator Davey, a supplementary question?