Senator RUSTON (South Australia—Minister for Families and Social Services and Manager of Government Business in the Senate) (15:05): I thank the senator for her follow-up question. As the senator would understand, there is always a process that needs to go through before taxpayers' funds are made available to people. One of the things we did as a government after these unprecedented bushfires was to make sure we made that as easy as possible. But to come into this place and suggest that you don't have to go through any process at all; you can turn up and ask for money is— Opposition senators interjecting— Senator RUSTON: However, I would say— Senator Wong: Sports rorts is easy; bushfire help isn't— The PRESIDENT: Order on my left. Senator RUSTON: one of the things that we have received a great amount of commendation for is the fact that people who rang the number, the 18002266 number, were having their calls answered on average in under one minute, and people were not being made to wait. Sometimes people got off their phone and looked at their bank accounts and the money had already been paid into their accounts. I would say the system is obviously working when the majority of people are receiving their money the same day. Senator Keneally interjecting— The PRESIDENT: Order. Senator Keneally, a final supplementary question.