Senator Chris Evans: The Minister for Employment Participation and Child Care has provided the following answer to the honourable senator's question: (1) The Department of Education, Employment and Workplace Relations (the department) has received feedback regarding MAX Employment Pty Ltd since the implementation of Job Services Australia (JSA) in 1 July 2009. The specific details of individual complaints is a matter between the department, the job seeker and the provider. The department assesses all complaints and depending on the specific nature of the complaint takes appropriate action including, liaising with providers to investigate the complaint, following up with the job seeker and where appropriate transferring job seekers to an alternate provider. The specific details regarding the actions taken or outcomes of individual investigations cannot be provided without the consent of affected parties. (2) The department undertakes regular auditing of JSA providers through its contract management of the Employment Services Deed 2009-2012( the Deed). The nature of audit activity and the outcome varies in accordance with the profile of the Jobs Services Australia organisation and its sites. The department measures the performance of JSA providers through an employment services performance framework and results are published every six months when Star Ratings are publicly released. Star Rating information is also available to job seekers to help inform their decision when selecting a provider. (3) The department's network of Contract Managers, based in State and Regional offices, undertake ongoing contract monitoring activities. Monitoring of contracts considers a range of information that includes regular review of performance information and other data available to ensure taxpayer funds are being spent in accordance with the Deed. In addition, performance is also monitored through formal performance feedback discussions, as well as other information gathered through day to day contact with providers, audit activities and the customer service line.