Senator Sherry: The Minister for Financial Services and Superannuation has provided the following answer to the honourable senator's question: (1) (a): 2,546 (b): 2,481 (c): The Tribunal has received 1,737 complaints for the year to date (to 18 March 2011) (2) (a): 2008-09 2009-10 2010-11 (to date) Review determination – trustee decision set aside & new decision substituted; or decision varied or remitted 29 24 21 Withdrawn by the complainant without a conciliation conference 227 246 165 Withdrawn by the complainant as a result of resolution by conciliation 282 283 260 Withdrawn by the complainant after hearing but before Determination issued 4 0 2 Withdrawn by the complainant after listing the complaint for review 0 0 4 TOTAL 542 553 452 (b): 2008-09 2009-10 2010-11 (to date) Complaints resolved by conciliation 282 283 260 (c): 2008-09 2009-10 2010-11 (to date) Complaints resolved by determination of the Tribunal* 100 78 65 (*Note: this includes complaints resolved in favour of the trustee) (3) The first and second most common types of complaints are: 2008/09 – death benefit distribution disputes and payments disputes (delays, account balances, early release) 2009/10 – death benefit distribution disputes and payments disputes (delays, account balances, early release) 2010/11 (to date) – death benefit distribution disputes and payments disputes (delays, account balances, early release) (4): 2008-09 2009-10 2010-11 (to date) Average Days 235 256 302