Ms OWENS (Parramatta) (15:48): When people look back on the Morrison government, they're going to talk about the tale of two governments: one of glossy press releases and great announcements that look really great and the other of appalling, abysmal delivery or, even worse, no delivery at all—an announcement and then nothing. If you want a really good example of that, just look at aged care. I'm going to talk first about home care. Around 100,000 to 120,000 people are on the waiting list for home care. I've been sitting in this House, year after year, listening to budget after budget, where they announce new places for home care, and the waiting list doesn't go down. So what is going on here? The reason is that it's an announcement with no delivery. Minister Hunt said the government had provided an additional 50,000 home-care packages since the 2018-19 budget at a cost of more than $3 billion, so the waiting list should have gone down. But then the royal commission reveals that, in fact, it's not 50,000 new home-care packages; it's 300. Announcement, 50,000; reality, 300. What a difference. Great announcement; appalling, abysmal delivery. Yet we've got people out there waiting for home-care packages and many people have died while waiting, and this government is making announcements that make people feel that something might change when it won't. In the most recent budget, we see another announcement: an additional 23,000 packages. Let's hope they're right. Let me assume for a minute that, contrary to all past experience, they government are actually going to deliver. Let's look at what it actually is: 23,000 packages over four years. Only 2,000 of them are level 4—that is, 2,000 of them are the ones that stop a person from going into aged care. Two thousand packages over four years—that's 500 a year. Assume for a minute—again, not what usually happens—that they're evenly spread across electorates and the government don't pork-barrel the Liberal electorates. Let's assume that. That means 14 new level 4 packages over four years—that's three a year—for Parramatta. That's actually what they have announced. Yes, do the maths. I can see the members over there questioning it—get your little calculator out on your mobile phone and do the maths! You've announced— An honourable member interjecting— Ms OWENS: Yes, exactly: do the maths. You've made an extraordinary announcement. You've actually announced three level 4 home-care packages in my electorate per year for the next four years. Congratulations! What a wonderful photo opportunity that was, but what an extraordinary—I was going to say 'lie' but I know I can't use that word. But how extraordinary that you've misled the people in Parramatta in that way. Let's look at what else the government have promised. Back in 2018, in the A Matter of Care strategy, the government promised to set up a task force to look at staffing requirements for aged care. That was back in 2018. None of the strategy's 14 measures have been implemented. They've done nothing. Back in 2017, there were two government reports into elder abuse, the ALRC report, Elder abuse: a national legal response, and the Carnell-Paterson report. Both were published in 2017. Four years later, the government says they're actually going to set up the review that they promised back then—for 2021. That's four years later. Meanwhile, we've got 100 reported assaults of the elderly every week, with up to 1,000 unreported assaults every week, and that's been going on for four years. The government made the announcement four years ago that they were going to do something about it—and nothing. And now, finally, four years later, they announce that they're going to set up the Serious Incident Response Scheme that they promised four years ago. Honestly, this is the reality of this government—not the glossy announcements that we get all the time; not the wonderful press releases; not the market-tested announcements. The reality is something quite different, and it's truly shocking. Let's look at the NBN. Parramatta is the second CBD and geographic centre of Sydney. It's the capital of the third-largest economy in Australia. We were promised the NBN in 2016. We were promised it in 2018. We were promised it in 2020. The minister says it's finished. We're not getting it until 2022! The second CBD of Sydney, the geographic centre, the capital of the third-largest economy with the second-largest workforce of any economy in the country—bigger than the entire state of South Australia; sorry, South Australians—is not getting the NBN until 2022. And they're saying: 'Sorry; there are heritage issues.' It's Parramatta—who knew? Honestly! Everything you learned about in school, about the Rum Corps, about Macquarie—it all happened in Parramatta. There is heritage there. Every time we build anything there's heritage. It's not an excuse. Again, it's an announcement without substance. Honestly, it's the tale of two governments—but the real one is appalling.