Mr HUSIC (Chifley) (13:33): The reality is the Morrison government has failed older Australians. Under the coalition, the waiting list for home care has grown to nearly 130,000 older Australians waiting more than a year to receive the home care package they have been approved for, and, once they finally receive the in-home care package they have been waiting for, there's no guarantee they'll receive the level of care they rightly deserve. Chifley resident Matthew has been dealing with ongoing issues with his parents' My Aged Care package for years. Once his parents finally had their plans processed, he experienced countless issues with his provider, Australian Unity. Matthew's dad, sadly, passed away just six months after finally receiving his Home Care Package. When he did pass away, Australian Unity charged a $400 exit fee for the termination of his package, and this isn't the only fee Australian Unity has charged Matthew's parents for their home care packages. His mum, Helen, is charged a monthly admin fee, an advisory fee and a management fee—fee after fee after fee, totalling $1,200 a month, on what is a $4,500 monthly home care package. It means a quarter of Helen's package is eaten up by fees instead of providing the services that she needs. Helen's and Matthew's story is one of many, and these are the stories of our mums, dads, brothers, sisters and friends. They are all Australians who deserve dignity and deserve better out of this government.