Ms McBRIDE (Dobell) (15:44): How many complaints would an electorate office expect to receive about the NBN in one year? One hundred? Dr Aly: More. Ms McBRIDE: Two hundred? Dr Aly: More. Ms McBRIDE: Three hundred? Dr Aly: More. Ms McBRIDE: Four hundred? Dr Aly: More. Ms McBRIDE: Higher: my office has dealt with upwards of 450, and counting, in the last 12 months about the NBN. These complaints commonly fall into four categories: poor experience getting connected, slow internet speeds, being stuck between the retail service provider and NBN—the NBN ping-pong—and technology not meeting consumer expectations. I've heard from businesses that estimate losses of tens of thousands of dollars, from families whose children can't finish their homework, from elderly people isolated and at risk without landlines. I've heard from people frustrated by this blame-shifting between the NBN and their provider. I couldn't put it better than Neil Keele. This is what he said to me, plain and simple: It's total crap. The Central Coast is one of the first regions for the full-scale rollout, and there are now five technologies in the mix. We are a guinea pig for the NBN, and there are serious problems with the fibre-to-the-node technology and with the government's handling of the rollout. But I have breaking news. After writing to the minister for 12 months, I have my official response here. Ms Madeleine King: You're lucky! Ms McBRIDE: I know, I'm very grateful! Wait for this: That nbn has made terrific progress in serving your community is undeniable. I don't know how 'terrific progress' stacks up against the TIO 2016 annual report, where four of the top 10 postcodes for complaints about the NBN across the country were from the Central Coast. That is now code for 'terrific progress'. I am going to make a bold prediction today. The next report, which we know is due out tomorrow, will be another damning indictment of the rollout—I know this because I hear it every day—but I'm keen to hear it described as 'terrific progress' and 'undeniable'. In the past month alone, I have heard from Michelle in Fountaindale, whose NBN service was disconnected following a storm in February which brought down the overhead lines. She was without a phone line or internet for eight months, but when the NBN came to fix it, they could offer only a temporary solution. With a bit of indulgence, I have here a picture of the 'TEMP NBN'. Thank you for your indulgence. The DEPUTY SPEAKER ( Mr Coulton ): I warn the member for Dobell. Her indulgence is wearing thin. Ms McBRIDE: You would have quickly seen the cable ties where it was connected to the fence. What about Geoffrey from Tacoma, who was switched to an NBN service earlier this year that never worked? Let's hear the NBN's response: This address was indeed connected to the nbn network in January 2017 but there were numerous service issues and so following a detailed investigation by nbn; it was deemed that the address is not feasible for nbn service. Accordingly, the address was rolled back in our system as not available for nbn service as on 30 May 2017. I don't know if that's code for terrific or if that's just damn fabulous, but NBN have now taken him off the network, and he has a node in front of his house. Should I go to Henry or should I go to Ken? What about the Steiner School? The shadow minister has been with me to the Steiner School; they presented at the joint standing committee; and we have had commitment after commitment that this school will be connected, but right now, what's ready for service? I was delighted to hear today that the cemetery behind the school is, and the school can still not connect. I am sure that the residents of Wyreema Road in Warnervale will be thrilled with the minister's response: Regarding your constituents in Warnervale, I presume that you were referring to residents in Wyreema Road, for whom you made a representation last year. I can advise that infrastructure has been installed in their street, and work to integrate this into nbn's core network is underway. (Time expired)