Senator RUSTON (South Australia—Minister for Families and Social Services and Manager of Government Business in the Senate) (14:12): Thank you, Senator Watt, for your question. Rightly, you point out that these are unprecedented times and the level of demand that we are seeing on Centrelink—Services Australia—services is absolutely unprecedented. As an example: this morning, in a half-hour period, we experienced 25,000 calls; normally we would expect to receive somewhere around 2,000 calls. One of the things that I'm delighted you have given me the opportunity to say in this place is that people who are already on benefit don't need to contact Centrelink. They don't need to call, they don't need to go in, they don't need to go online. They will automatically receive their payments from Centrelink. For those who do have to interface with Centrelink for the first time, as they're not an existing client, they only need to contact Centrelink by phone or online and provide their details. They will only be required to have evidence of things like their 100-point check. They can do that over the phone, verbally, and will not be required in the first instance to provide that direct information. So it is very important that Australians who do require the services— The PRESIDENT: Order. Senator Watt, on a point of order? Senator Watt: On relevance: I know we've got limited time, but I'd like an answer to my question, which is whether the finance minister provided this caller with an accurate answer when he assured him that he would get the jobseeker payment. The PRESIDENT: Thank you, Senator Watt. Senator Cormann, on the point of order? Senator Cormann: On the point of order and to assist the Senate: firstly, there was no caller, so you're not quite representing the facts. But what I would say is that I misheard the number that was mentioned to me and I made a mistake. If I can clarify that for you: I'm happy to say that, in relation to what is clearly a very complicated set of arrangements when it comes to welfare payments—and based on having misheard the number—I did not provide an accurate response. But it was not in response to a caller. The PRESIDENT: Given the circumstances of this parliamentary sitting, I'll grant some discretion, as I always do, to party leaders. On the point of order, Senator Watt, that was the second part of your question. I think the minister can be directly relevant to refer to the first part of your question, which talked about the workload of Centrelink staff and the Centrelink call centre and the queues that you mentioned, and the minister can be directly relevant by also referring to the second part of your question. You have reminded the minister of part of your question, which Senator Cormann has addressed. I'll ask Senator Ruston if she wishes to continue. Senator RUSTON: Thank you very much. In the legislation that is in the House of Representatives at the moment, which I assume will come to the Senate this afternoon, are a number of eligibility changes that will make it easier for Australians to access support from government if they find themselves without a job, by waiving the waiting period, the liquid assets waiting test and the assets test. We are not waiving the income test, simply because we are making sure that the policies that we are directing into this chamber for the agreement of this place are focused on those Australians who are currently the most vulnerable—those who have no income and whose families have no income. That is what the suite of measures that is going to be brought before this place will be delivering today. The PRESIDENT: Senator Watt, a supplementary question?