Senator FIFIELD (Victoria—Minister for Communications, Minister for the Arts and Deputy Leader of the Government in the Senate) (14:31): NBN, at my instruction, published a consumer dashboard of measures of consumer experiences that go to things such as NBN getting things right the first time. NBN get things right the first time on about nine out of 10 occasions. We want NBN as an organisation to continually improve the service that they provide. But it's important to recognise— The PRESIDENT: Senator Wong, on a point of order. Senator Wong: It was a very direct question. The answer, I'd ask, should be relevant to the question: 'Can the minister confirm that since July last year NBN installers have missed over 80,000 appointments?' There was only one question. The PRESIDENT: It was a specific question. The minister has 24 seconds remaining. Senator FIFIELD: NBN is one part of the broadband supply chain. The broadband supply chain consists of NBN as the wholesaler. It consists of the retailers who provide the service to the households. Also, there are content providers. Optus is a content provider and is, perhaps, a conspicuous example. (Time expired) The PRESIDENT: Senator Watt, with a final supplementary question.