Senator RYAN (Victoria—Special Minister of State and Minister Assisting the Prime Minister for Cabinet) (14:19): I do have some data on performance of the 1800RESPECT line. The most recent figures show that, since the introduction of the first response triage model in mid-August last year, 73 per cent of calls have been answered within 30 seconds. Data from MHS from mid-August to the end of March this year shows that approximately 30 per cent of callers required intensive support provided by trauma specialist counsellors. MHS data on call-out shows that of the remaining callers 38.1 per cent received information, 34 per cent of callers received initial trauma informed counselling and education and 19 per cent received information about provider options. There are some other smaller categories, which time precludes me from going through. The remaining callers were referred to RDVSA or provided with other warm referrals. MHS— The PRESIDENT: A point of order, Senator Waters. Senator Waters: Mr President, I appreciate the minister reading out those figures. I have those. I am interested in whether or not there is going to be an independent investigation into the complaints about the triage model. If he does not have that information to hand, can the minister please take that on notice and provide it as a matter of urgency? Senator RYAN: Mr President, on the point of order: the question referred to the performance, and I thought it was directly relevant to the Senate to provide some of the performance data for that service provider. The PRESIDENT: There was only one question: 'Will you commit to an investigation?' So Senator Waters is technically correct. Minister, you have been exceptionally helpful, I must say, with your answer. You have 10 seconds in which to respond. Senator RYAN: As I said previously, I am not in a position, it not being my direct responsibility, to rule that matter in or out, Senator Waters. If I am in a position to provide further information to the Senate, I will do so. The PRESIDENT: Senator Waters, a final supplementary question.