Senator KIM CARR (Victoria) (15:10): Mr President, I ask a supplementary question. Given that the minister has acknowledged that there are continuing abuses of the system despite the government's new measures and given that today, for instance, The Age reports that there are further examples of dodgy marketing agents, despite the announcements that the government has made, why has the minister not been more agile and nimble in cleaning up the sharks and shonks that are ripping off so many Australians?